Política de devoluciones

We want you and your dog to love your purchase. If something isn't right, we're here to help.

30-day guarantee

If your item arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery with a photo of the item. We'll send you a free replacement or a full refund, no return needed.

Change of mind

You can request a return within 30 days of receiving your order. Items must be unused and in their original condition and packaging. Return shipping for these returns is paid by the customer.

How to start a return

Please contact us with your order number and we'll reply with the next steps. Items sent back without contacting us first can't be accepted.

Refunds

Approved refunds go back to your original payment method. They usually appear within 5–10 business days, depending on your bank.